Loni calls me a Power Zero person because if I call any number and get a menu of options that is longer than three choices, I push the zero until I get a live person.
I could give other examples, but I think you get the idea.
This week I was given the task of finding out the time needed to take an online class my bin which my boss wants me to enroll. I started by reading the description of the class. It only told me the dates of the class, the cost, and that I needed class 101 first. I then called their 800 number, where I only had to push the English button to be sent directly to a live person. A live person that had no information but said they would email me something that should give me my answers. I actually had the email within seconds of hanging up, but the information sent was just the registration form (which I had online). My next option was to try the online service chat. I clicked "Online Chat." Nothing happened. I decided to complete another task and come back to this one.
About thirty minutes later I went back to the website and clicked "Online Chat." Nothing happened. I then read the instructions again and because I have a tendency to talk to myself when I am trying something new I said "Chat" as I pushed the button. Nothing. Well I kept clicking "Chat" and saying "Chat" with each click for probably five minutes before my boss commented from her office, "My you certainly must be having issues today, that is a lot of cussing." I thought about it for a second and said "C H A T chat, I want to "CHAT" with these people. "Oh" she said "well I was getting worried."
I never did get to "Chat."
I never did get to "Chat."
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